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Contact

The door
is open

If something here speaks to you - a question, an order, or something you’ve been carrying - write to us.
A person reads every word.

Answered on this page

Two answers, right now

No waiting and no inbox. These two run here, on the page, and answer the moment you ask.

Live from your order

Where my order is

Your order number and the email you ordered with. We read the order and show you the status, the carrier and the tracking.

Both are on your confirmation email. We show the order only when the two match.

We use the order number and the email for this one lookup, to show you the status of that order. Controller: Plastiik v/Thomas Finn Larsen, CVR 21673838. Legal basis: our contract with you. We do not store the lookup. We keep a one-way, key-protected hash of the order number for up to an hour, to stop anyone guessing order numbers. What we keep, who processes it and your rights: Privacy Policy.

From the size chart

Which size to take

Every piece is cut relaxed and boxy. Give us the piece, your height and your weight, and we read it off the chart.

Units

Already written down

Four pages that answer the rest

How long it takes

Production takes 2 to 3 working days. Transit is listed country by country.

Delivery times

Returns and faults

What made to order means for exchanges, and what we do when a piece arrives faulty.

Return policy

The common questions

Fit, fabric weight, care, customs, and what The Word is under the garment.

Read the questions

Carrying the Word or building it with us? That runs through Carriers and Partners.

Write to us

A person
reads it

For everything the routes above do not cover. Say what you need in your own words, and we answer in English.

You can write straight to info@thwrd.com if that is easier. It reaches the same inbox.

We answer within one business day. If your message is about an order, the order number gets you a faster answer.

We use what you write here only to answer you. Nothing else. Read the privacy policy.