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Asked and answered

Questions

Delivery and returns sit at the bottom. The ones that actually hold people back come first.

  • FAQ
  • 26 questions

The part nobody asks out loud

Before you wear it

The real reasons a piece stays in the cart.

Is this cringe?

Some of it is. We have seen the parody logos, the detergent-bottle pun, the cartoon lion holding a verse. That work asks to be liked, and it shrinks the thing it carries.

We do not try to make it cool. We set the word plainly, in weight, on cotton heavy enough to hang, and we leave it there. Nothing to decode.

If a piece needs a caption before you can wear it, we did not make it.

Will I look like I am preaching?

No. Preaching needs a voice and an audience. A garment has neither.

There is no logo on the chest, so you carry no brand name into the room. You carry words that were old before we existed. They state. They ask nothing back.

Nobody has ever been argued into anything by a shirt.

What do I say if someone asks what it means?

Read the words out loud. That is the answer, and it is enough, because we wrote them to need no translation.

If they want more, four words cover it. “It is what I believe.” You owe no defence, no doctrine, no proof that you have read the rest of the book. Most people asking are curious, and curiosity closes when you meet it straight.

Am I a hypocrite if I am not sure I believe yet?

No. A hypocrite performs an arrival. You would be doing the opposite, naming in daylight the thing you have not reached.

Nobody here is finished either. The word goes on the body the way a ring does. Not proof that the work is done, but a weight that keeps pointing at the promise while you fail at it.

You do not wear it because you arrived. You wear it to stay pointed.

Do I have to be Christian to wear it?

No, and we will not pretend otherwise to close a sale. Wearing this asks you to believe nothing.

If a line in it caught you, that catching is the whole event. Follow it past us, toward a church, a tradition, a room deeper than any garment holds.

We are not the home. We are the bridge to it, and you are meant to walk on.

Can Christians wear streetwear?

Yes. Streetwear is a cut and a way of wearing clothes, not a belief. Nothing in it is closed to a Christian.

The better question is what the clothes say. Most streetwear carries a logo, a name you pay to advertise. Ours carries words that were old before any brand existed. Same cut, same weight, a different thing on the chest. Read the Origin.

Is this tied to a church, or to a political side?

No church, and no party. We compete with no confession and we recruit for all of them, Catholic, Protestant, Orthodox, and the man who has not chosen yet.

The marks we use are the plain ones, never the ones a single tradition claims as its own. The Home edition carries the root word, In the Beginning, into national flags. We will say plainly what that is. Love of a homeland resting on the One it was built on. If you came for a side, there are louder places to buy one.

Can I wear it to work, to the gym, to a family dinner?

The gym and the street, without thinking. Oversized, boxy, drop shoulder, heavyweight cotton, no logo. Most rooms read a good shirt and move on.

The dinner table is the honest one. Everyone sitting at it reads the word on your chest, and at some tables that starts something. We will not tell you it does not. Read the room the way you would with anything you actually mean.

The table you are already picturing is the one where wearing it counts.

Can I wear it to school, or if I teach?

That depends on your school’s dress code, not on us. Most codes judge words on a shirt by the same rule, whatever the words say. Read yours.

If you teach, the rules are often stricter for staff than for students, especially in public schools. Ask before you wear it in front of a class.

Isn’t putting scripture on a shirt just selling faith?

The accusation is fair, and most of this category earned it. Take a verse, print it on cheap stock, let the words do the selling, keep the margin. That is a grift with a cross on it.

We sell cotton, printing, and the work of doing both well. The words are not ours to sell and we take no cut of your faith. We name what a piece is for, and we point past ourselves. Read the Origin.

Take the words and leave the shirt on the shelf. Nothing has been lost.

What arrives

The pieces

Weight, fit, and what the three editions actually mean.

Is this a heavy garment, or a thin blank with a print on it?

Heavy. 240 to 260 gsm combed cotton on the tees, 400 g/m² brushed fleece on the hoodie and sweatpants, and every product page prints the exact weight under Details and Care.

Read more in the fabric guide.

Faith without strength becomes decoration. We will not decorate the decline.

Is 240 gsm heavy?

Yes. Most basic tees sit around 140 to 180 gsm and heavyweight starts around 200, so our 240 to 260 gsm tees are well past it.

Read more in the fabric guide.

Are heavyweight tees too hot for summer?

Heavier than a thin tee, yes, but a heavyweight tee stands off the body instead of sticking to it when you sweat. On the hottest days, reach for the 240 gsm tee, not the 400 g/m² sweats.

Read more in the fabric guide.

Do heavyweight tees shrink?

A little at most, because our cotton is pre-shrunk and most of the shrinking has happened before it reaches you. Wash cold, inside out, and hang it to dry.

Read more in the fabric guide.

What do Black & White, Vintage & Sunfaded and Home mean?

Three depths, not three price tiers.

Black & White is the open approach. The word stated plainly, black or white, carried every day. Vintage & Sunfaded is the inner one. Heavier construction, raw edges, imperfection left in on purpose, worn against the skin. Home carries the root word, In the Beginning, into the flags of nations.

One word can appear in all three.

The words do not change. The depth does.

How does the fit run, and which size do I take?

Relaxed, boxy and true to size, S to XL on every piece and 2XL on some tees. Between two sizes: slim build, size down. Broad build, size up. Or let Find My Size on the product page run the numbers.

Read more in the fit guide.

How do I wash it so the print survives?

Inside out. Cold. Gentle cycle, mild detergent. Hang dry, out of direct sun, and keep the iron off the print.

The tumble dryer kills a print faster than the wash does. Skip it, and the print outlives the season that made you want it.

Why is everything made to order?

Because we will not hold a warehouse of unworn words.

We print nothing until you ask for it. That costs you the 2-3 working days you would not spend on a shelf item. It also means no crate of last season’s belief waiting to be discounted.

We make nothing we do not intend.

Getting it to you

Ordering and delivery

Real windows, measured at our fulfilment partner. Estimates, not promises.

How long will it take?

Production runs 2-3 working days on every order, everywhere. Transit sits on top of that.

Europe and the UK, 6-10 working days in most countries. The US, Canada and Australia, 7-12. The rest of the world, 10-30. Some countries are faster or slower.

Already ordered? The order tracking page reads your own order and tells you where it is. The shipping page lists your own country by name, with the whole journey from order to doorstep. Customs, weather and rural roads move these numbers, and we would rather say so now than after.

Do you ship to my country?

Worldwide, so almost certainly yes.

A short list of countries has no published transit estimate from our fulfilment partner. We mark those unknown on the shipping page instead of inventing a number. Write to us and we will get you a real one before you order.

What does shipping cost?

Europe is €7 flat, free over €99. The United States is $8 flat, free over $120. Both convert at checkout into your own currency. The shipping page shows the price for your own country.

Will I pay customs or import duty?

Import charges are not included. They may be collected on delivery and are set by your country, not by us. In the EU, VAT is included in the price.

Can I track it?

A tracking number reaches your inbox the moment the piece leaves us.

If you want the status right now, the order tracking page takes your order number and email and reads the answer straight out of Shopify. No queue, no ticket, nobody waiting to open an inbox.

If it is not right

Returns and faults

Made to order does not cost you your rights.

Can I return it?

If you are a consumer in the EU, the EEA (Norway, Iceland, Liechtenstein) or the United Kingdom, you have 14 days to withdraw from your purchase, without giving a reason. The 14 days run from the day you, or someone you asked to receive it, get the goods. If your order arrives in more than one parcel, they run from the day you receive the last parcel. Standard designs in standard sizes are always covered.

Tell us before the 14 days are up, by email to info@thwrd.com or through our withdrawal function. Then send the goods back within 14 days. Return postage is yours. We print one piece for one person and have no shelf to collect for, so we cannot cover the trip back.

We refund no later than 14 days after you tell us you withdraw. We may hold the refund until we have the goods back, or proof that you sent them, whichever comes first. We refund to the payment method you used, including the standard outbound shipping you paid. If you withdraw from part of an order, we refund those items. The standard outbound shipping is refunded when the whole order is withdrawn. You can also withdraw before we ship. Then we refund in full at once.

Full terms are in our Returns & Right of Withdrawal policy.

What if it arrives faulty, or it is the wrong piece?

That is on us, and we will not make you argue for it. Send a photo to info@thwrd.com and we replace it or refund it.

This sits on top of your statutory rights, including the two-year right to complain over faulty goods. It never replaces them.

Can I exchange it for another size?

There is no swap, because there is no shelf to swap from. Withdraw from the order and place a new one, or write to us and we will run both halves in one go.

Use Find My Size first. Everything is true to size. Between two sizes: slim build, size down. Broad build, size up.

Fabric, weight and care in depth: the fabric guide.

Still holding a question

Ask it plainly. A person reads it, and answers, usually within one business day.

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