Help

Put in your order number and the email you ordered with. We show the status, the carrier and the tracking.

Production takes 2 to 3 working days. Then transit: 6 to 13 working days in Europe and the UK in most countries, and 7 to 12 in the US, Canada and Australia. Some countries are faster or slower. The shipping page shows your country. The US is from $7, free over $120.

United States, Canada, the United Kingdom, Norway, Switzerland and Australia: we ship duties paid. We pay the duties and import taxes, so there is nothing to pay at the door. EU: VAT is included in the price and collected at checkout. In rare cases, for orders over €150, import charges can apply. Your country sets them, not us.

In the EU, the EEA and the UK you have 14 days to withdraw, from the day you receive the goods. Tell us first, then send it back within 14 days. Return postage is yours. Everywhere else there is no return for a change of mind, because each piece is printed after you order it.

There is no swap, because there is no shelf to swap from. Withdraw from the order and place a new one, or write to us and we run both halves in one go.

That is on us. Send a photo to info@thwrd.com and we replace it or refund it, anywhere in the world.

Everything is true to size. Between two sizes: slim build, size down. Broad build, size up. The size finder reads it off the chart from your height and weight.

A person reads every message and answers within one business day. The order number gets you a faster answer.